What is a Problem

Defining Problem Solving

Importance of PS

How do we practice PC

The 7 steps technique

Application

The 4 steps technique

The algorithmic strategy

The Heuristic strategy

Accepting the problem

Startegies to motivation

Identifying the root cause

The 5 whys technique

The logic tree

The fishbone diagram

The IDEAL strategy

Skills to use in PS

Qualities of exceptional PS

Barriers to PS