Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

You'll learn how to:

⭐ Prepare for high-impact situations with a six-minute mastery technique

⭐ Make it safe to talk about almost anything

⭐ Be persuasive, not abrasive

⭐ Keep listening when others blow up or clam up

⭐ Turn crucial conversations into the action and results you want