Title

🎓 Training Activity 2: Customer Journey Map

Welcome!

In this activity, Orfeuo guides you through how founders should map out the steps in a customer journey in order to improve them 🗺️

By the end of this activity, you will have a better understanding of your customer's experience, and what points you can improve in their journey 💡

Let's get started!

🎬 Watch the video here

Apply your knowledge!

Use Mural to make a user journey map from the point of view of your customers. Which steps do they take? What are they thinking and feeling?

The attached example is a good reference, but your customers' journey could look completely different! Don't be afraid to be creative 🧑‍🎨

Worksheet

User Journey Example

Leveraging your Universal Skills

While helping your team improve in this Team Development area, you can simultaneously be leveraging and enhancing your Universal Skills & Character Strengths. To do that, go to your Team Growth board to review your Universal Skills & Character Strengths results and priorities, and then see how you can adapt this team growth activity to also help you improve your individual skills.

Help Text Formula

Looking for help? Check out the Bloom Community Page. We love helping everyone grow!

Expert who developed the module

Orfeuo Lionor
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